Important Message
Our response to COVID 19 Dear Customers, I know these are worrying times and that you’re probably trying to ‘carry on as normal’ whilst doing your best to look after friends and family. In our dealership I wanted to personally reassure you that we are working really hard to try and help limit the spread of bacteria and have put additional measures with respect to the cleanliness of our dealership including - cleaning more frequently in the ‘high traffic’ areas - hand sanitizer provided to all staff and available to all visitors to our premises - cleaning materials provided to each and every member of staff. We’re taking our responsibilities to respond to Coronavirus – Covid 19 really seriously. First and foremost, let me promise you that looking after you and our colleagues is our number one priority, which is why we’re staying close to the advice from Government to make sure we’re doing the right things. Online We can now facilitate the whole experience online, from viewing the car, online test drive, deposit, finance, warranty, insurance, deliver to your door, all from the comfort of your own home. Demand for online shopping has increased in the Motor sector and we’re delivering as many orders as we possibly can. If you can be flexible in your delivery or collection time, that would be fantastic and we’ve made sure our drivers all have sanitizer spray so they can continually ensure they’re able to keep your new purchase clean and hygienic. If you do need to self-isolate for any reason, please can you let us know of your situation when placing your order. For your reassurance and theirs our drivers will wear gloves when they’re delivering to anyone who is self-isolating.

Our Service Pledge

Our Service Pledge

We will provide you with a fully itemised estimate including VAT before working on your car and will if you wish provide firm written quotations where we can, available by email if required.

If we identify work additional to that for which we have received your permission to undertake while your car is in our workshop, we will contact you to inform you of the cost and whether the work is essential or advisable so that you can make an informed decision about how you would like us to proceed.

Our technicians have the skills required to complete the job on your car in a professional manner and we will check your car against the work undertaken before returning it to you.

We choose to fit parts of equivalent quality to those originally fitted by the manufacturer of your vehicle. That is why we fit parts equivalent to the orginal manufacturers equipment whenever possible.

We offer a personal, nationwide, 12 months/12,000 mile parts and labour guarantee* on all work involving the replacement of parts.

Our objective is to complete the work on your vehicle on time. If - for whatever reason - your car is not going to be ready as promised, we will make every effort to contact you in good time.

At the end of each job our invoice will detail what we have done including what parts we have replaced and we will inform you of any work we identified in the course of the job which need not be undertaken immediately, but may soon be required.

We will record all the servicing completed on your vehicle in your service record book where available. This may enhance the resale value of your vehicle by demonstrating that you have had it regularly maintained by a quality garage.

A qualified member of staff will also be available to answer quickly and courteously any questions or problems you may have but in the unlikely event of us being unable to resolve a problem to your satisfaction, we offer the free services of - and will abide by the decision made by - an independent arbitration service. Above all, we pride ourselves in always offering high standards of workmanship and friendly, helpful service.

* In the unlikely event of a replaced part failing due to incorrect fitment or the part itself being faulty, we offer the added reassurance of free parts and labour for replacement within 12 months or 12000 miles commencing from the date of original fitment, whichever is the earlier. This can be carried out either by us or any participating Alliance Auto Centre throughout the UK, each of which has agreed to offer the same guarantee. Your statutory rights are not affected.